FREQUENTLY ASKED QUESTIONS


WHAT'S INCLUDED IN THE FEE?
We provide:
Lake Champlain Bikeway Summer & Fall Bike Tours
• Quality accommodations for 5 Days & 4 nights at inns & motels (no camping bike tour)
• Meals: 4 breakfasts and 2 dinners
• Scenic 1 hour ferry ride across Lake Champlain

Summer Round-About
• Accommodations for 5 Days & 4 nights (no camping bike tour) at the Grafton Inn (5 star rating), the North Star Lodge, and the Woodstock Inn (5 Diamond Rating).
• Meals: 3 breakfasts and 3 dinners

Historic Saratoga, NY Cycling Weekend
• 2 nights accommodations at the Gideon Putnam Resort & Spa in Saratoga Spa State Park.
• Meals: 2 breakfasts and 2 dinners.

All Tours
• Full van support
• Transportation for luggage
• Daily maps, cue sheets & route directions
• Rest stops with water & fruit


DO I NEED TO BE A STRONG CYCLIST TO ENJOY YOUR TOURS?
Not at all! We do not ride as a group but rather you ride with your friends or other people on tour with similar interests and energy. Some of our riders are experienced, but most are casual cyclists. By using SAG vehicles all rides could be shorter.


DO YOU OFFER BIKE RENTALS?
Yes, hybrid trek bikes & road bikes (and, if you wish, bring along your pedals or favorite bike seat, and we will put them on for you). Call us for information 1-800-727-9711.


CAN I SHIP MY BIKE TO THE TOURS?
Yes, but call us for information 1-800-727-9711.


WHEN AND WHERE DO THE TOURS START AND END?
Your tour starts on the first listed date of the tour. You will be sent directions to your starting point and are welcome (and encouraged) to arrive early but check-in time is after 3 p.m.

The Lake Champlain Bikeway Tours
We will be staying at the Smart Suites at 1700 Shelburne Rd, So. Burlington, VT or Main Stay Suites where the tour will start. A safety and “get-acquainted” meeting will be held on Day 1. Your tour will end at the same point at which you started.

Summer Round-About Bike Tour
We will be staying at the Grafton Inn at 92 Main Street, Grafton, VT where the tour will start. On Day 1 of the Summer Round-About there is an optional 30 miles loop ride. A safety and “get-acquainted” meeting will be at 8:00PM on Day 1. Your tour will end at the same starting point at which you started.

Historic Saratoga Cycling Weekend
For the duration of the weekend, we stay at the Gideon Putnam Resort & Spa, located at 24 Gideon Putnam Road, Saratoga Springs, NY in Saratoga State Park. A safety and "get-acquainted" meeting will be at 8:00PM.


WHERE DO I LEAVE MY CAR?
If you are driving to the tour, there is always adequate parking for you to leave your car for the duration of the tour.


WHAT IS THE BEST AIRPORT TO USE FOR MY TOUR?
The Lake Champlain Bikeway Tours
Use the Burlington International Airport (BTV) in Burlington, VT. We will be staying at the Smart Suites or Main Stay Suites at 1700 Shelburne Rd., So. Burlington. They offer a free Airport Shuttle, 802-860-9900.

Summer Round-About Bike Tour
Use the Bradley International Airport (BDL) in Windsor Locks, CT. We will be staying at the Grafton Inn in Grafton, VT. For shuttle service from Bradley International Airport to Brattleboro, VT call Thomas Transportation for information and rates at 1-800-526-8143.


DO I NEED A PASSPORT TO TRAVEL TO CANADA?
We highly recommend that you have a passport.
By Summer 2008, the U.S. State Department and Department of Homeland Security plan on implementing the full requirements of the land/sea phase of the Western Hemisphere Travel Initiative (WHTI). The precise date of this implementation will be announced with at least 60 days notice.

Basically, by the time a passport is required to travel to Canada by land (expected Summer 2008) you may only have 60 days to get one, if you don't already have one.

For more information about passport and travel requirements visit the Dept. of Homeland Security WHTI Information Page.

To apply for a passport visit the U.S. State Department's Website or call the U.S. National Passport Information Center at: (877) 4USA-PPT.

Here is information on how to rush your passport application.


WHAT IS THE CANCELLATION AND REFUND POLICY?
Refund requests must be made in writing if you are unable to make the tour for any reason. There are no exceptions to the refund policy. At any time, you may locate a substitute rider and submit his/her completed registration and waiver with letter of explanation, to avoid the cancellation charges.

We strongly recommend taking out the cancellation insurance for any unforseen emergency that may cause you to cancel. Visit their website for full details here at: www.csaprotection.com (not affiliated with Tri-State Wheelers, LLC).

The Lake Champlain Bikeway Tour
Dated July 6-10, 2008 - No cancellation after May 8, 2007 and any balance is due at this time or we assume you are cancelling your bike tour.

Summer Round-About Bike Tour
Dated August 10-14, 2008 - No cancellation after June 5, 2007 and any balance is due at this time or we assume you are cancelling your bike tour.

Historic Saratoga Cycling Weekend
Dated September 12-14, 2008 - No cancellation after July 28, 2008 and any balance is due at this time or we assume you are cancelling your bike tour.

The Lake Champlain Bikeway Fall Foliage Tour
Dated Sept. 28-Oct. 2, 2008 - No cancellation after July 30, 2007 and any balance is due at this time or we assume you are cancelling your bike tour.

If a tour is cancelled by Tri-State Wheelers, LLC for any reason you will receive a full refund for the cost of the tour only.

There is a non-refundable processing fee per person for each tour cancellation of $100.00.


WHAT IS THE DEPOSIT FOR THE TOURS?
Deposits per person, per tour is $200.


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